Support

Our support service offers assistance in solving any problems that might arise while using the application. You can reach our support service as follows:

 

Phone number:
 

+49 661 25100-0

Fax number:
 

+49 661 25100-25

E-mail:
 

support@softvision.de

Through our website:

www.softvision.de

 

In order to be able to provide you with assistance, we will usually need information regarding your server installation and/or your server logs. You can retrieve these logs in the portal administration area and have the system generate a support file with them.

 

Use the

 

support "Support" (in the portal’s administration area if you are logged in as an administrator)

 

function to generate the file and provide it to our support staff.

 

If you are experiencing problems with specific documents, please provide us with the documents so that we will be able to reproduce the problem.

 

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Please note that we can only provide limited support for external tools which are integrated in webPDF as Open Source components.